Customer Service Representative

Job Description

 Purpose of the Position:

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Day to Day Responsibilities:

•        Manage day to day customer communications.
•        Generate sales leads
•        Identify and assess customers’ needs to achieve satisfaction
•        Build sustainable relationships and trust with customer accounts through open and interactive communication
•        Provide accurate, valid and complete information by using the right methods/tools
•        Meet personal/customer service team sales targets and call handling quotas
•        Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•        Keep records of customer interactions, process customer accounts and file documents
•        Follow communication procedures, guidelines and policies
•        Take the extra mile to engage customers

Education & Experience:

•        4-5 years of experience in customer service
•        Bachelors degree preferred or equivalent experience

Required Experience:

•        Proven customer support experience or experience as a Client Service Representative
•        Track record of overachieving quota
•        Strong phone contact handling skills and active listening
•        Familiarity with CRM systems and practices
•        Customer orientation and ability to adapt/respond to different types of characters
•        Excellent communication and presentation skills
•        Ability to multitask, prioritize, and manage time effectively

Desired Experience:

•        Experience in solar module or wafer manufacturing industry
•        Experience in glass manufacturing industry
•        Experience in manufacturing in clean environments industry

Soft Skills:

•         International & multicultural communication & coordination ability
•        Strong ownership of achieving plant goals
•        Creative and with strong continuous improvement work
•        Excellent presentation and reporting skill
•        Ability to change the thinking of others to establish longterm behaviors, norms, culture
•        An excellent opportunity to join a growing business and technologically advanced industry.
•        Our products will be used all over the world

This position does not support immigration sponsorship.
All roles require English proficiency. 

Internal Candidates:  

Must meet attendance and time-in-service eligibility requirements.   

• Attendance Points: Must be fewer than 3.
• Time-in-Service: Requirement depends on the current department.

EEO/AA Statement:   

American Panel Solutions is an equal opportunity/affirmative action employer. We are committed to creating an inclusive environment and do not discriminate based on sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in any programs or activities.