Commercial Ops Manager

Job Description

Develops and executes Solar Module commercial operations strategy that supports achievement for planned business sales growth, profitability, and customer service.

Deliverables: 

• Prioritize and drive systems/process improvements needed t ensure efficient and effective order delivery, customer support and customer relationship management 
• Develop and execute customer service strategy 
• Ensure compliance with customer contracts 
• Enhance sales through improved customer engagement:
•  Establish regular business reviews, such as demand and order reviews, among others.

Responsibilities:

• Partners with Plant Planning and Logistics Manager and collaborate with cross-functional team to: 
• Develop module customer services strategy 
• Provide data input int the plant systems for order shipment 
• Refine system and process as needed t ensure order shipment and fulfillment 
• Lead demand management process: 
• Facilitate regular demand management team meetings 
• Manage commercial prioritization t guide manufacturing. Communicate and ensure alignment with customer supply plan commitments 
• Collaborate with plant planning team t develop supply-demand plans. 
• Provide oversight for product status 
• Manage customer contracts and governance 
• Prepare commercial operations responses t customer contracts (ex. supply agreements) 
• Manage contract governance t ensure Module business compliance for commercial operations 
• Develop and manage demand management process documentation 
• Prioritize and drive systems improvements needed to ensure efficient and effective demand operations 
• Provide ad-hoc analytical support t address diverse data needs from senior management 

Competencies (knowledge, skills and behaviors): 

• Rigorous with strong attention to detail 
• General management skills, especially: situation appraisal, ability to synthesize strategy recommendations and establish vision for improvement 
• Strong analytical skills (both quantitative and qualitative) with ability to see the big picture as well as the individual details 
• Ability to manage through significant pockets f uncertainty, assess risks, and recommend actin plans 
• Skilled at remaining calm and focused in high pressure, fast-paced environment with high rate of change (products, processes, etc.) 
• Strong business acumen and executive communication skills 
• Ability t collaborate effectively with cross-functional teams 
• Creative problem-solving ability 
• Negotiation skills 
• Asia business experience and language skills 
• Understanding of solar module parts manufacturing processes, products, and order fulfillment systems 

Experiences/Education:

Required 

• Bachelor’s Degree in Engineering, Supply Chain, or Business 
• MBA or equivalent demonstrated experience (i.e. extensive experience in business) 
• Market understanding of the Solar industry, value chain, trends, regulations and competitive landscape 
• Ability to manage and work with multiple perspectives and priorities 
• Global business knowledge: understands differences between reginal customer behavior and preferences 
• International business work experience and cross-cultural agility: engages country locals in dialogue 
• Experience leading multicultural and/or multi-geographic projects

Desired 

• Previous work experience in one or more of the following rules: Product Line Management, Strategy, Customer Service Management Manufacturing planning